Refund policy

Last Updated: July 14, 2026

Welcome to Palace-Wear.com.

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through Palace-Wear.com. By placing an order with us, you agree to this policy.

1. Company Information

PALACEWEAR LTD
Website: https://palace-wear.com

For all return requests, please contact our Customer Support before sending any item back.

2. 30-Day Return Policy

We offer a 30-day return policy.

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must:

  • Be unused and unworn.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be in resalable condition.

  • Include proof of purchase or your order number.

Returns that do not meet these conditions may be refused.

3. How to Start a Return

Before returning any item, please contact our support team with:

  • Your order number

  • Your full name

  • The item(s) you wish to return

  • The reason for the return

  • Photos (if the item is damaged, defective, or incorrect)

Our team will provide return instructions and the appropriate return address.

Please do not send products back without contacting us first.

4. Return Shipping Costs

If you changed your mind, you are responsible for the return shipping costs.

If your item:

  • arrived damaged,

  • is defective,

  • or we sent the wrong product,

we will arrange a replacement or reimburse reasonable return shipping costs where applicable.

5. Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If you receive:

  • a damaged item,

  • a defective item,

  • or the wrong item,

contact us within 7 days of delivery.

Please include photographs showing:

  • the product,

  • the packaging,

  • and the shipping label.

We will resolve the issue as quickly as possible by offering:

  • a replacement,

  • a refund,

  • or another appropriate solution.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds are issued to the original payment method.

  • Processing normally takes 5–10 business days after the return has been approved.

  • Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are non-refundable unless:

  • the product was faulty,

  • the wrong item was sent,

  • or applicable consumer law requires otherwise.

7. Exchanges

We do not offer direct exchanges.

If you would like another size, colour, or product, please:

  1. Return your original item for a refund.

  2. Place a new order through our website.

8. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalised or custom-made products.

  • Gift cards.

  • Final sale or clearance items marked as non-returnable.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products returned without original packaging or tags.

9. Order Cancellations

Orders begin processing quickly.

If you need to cancel an order, please contact us immediately.

If your order has not yet entered fulfilment, we will do our best to cancel it.

Once an order has been shipped, it must follow the normal return process.

10. UK Consumer Rights

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

Nothing in this policy limits or excludes those legal rights.

11. European Union Customers

If your order is delivered within the European Union, you may have a legal right to cancel your purchase within 14 days of receiving your goods under applicable consumer protection laws.

Returned items must be:

  • unused,

  • in their original condition,

  • with original packaging,

  • and accompanied by proof of purchase.

12. International Orders

Customers outside the UK are responsible for any customs duties, import taxes, or local fees imposed by their country.

These charges are not refundable by PALACEWEAR LTD.

13. Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Support through the contact information available on Palace-Wear.com.

We aim to respond to all enquiries within 1–2 business days.